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2021-03-31 <div id="jobDescriptionText" class="jobsearch-jobDescriptionText"><p></p><div><div><div><div>The PTC Cloud team provides integrated, cloud-based services for new and existing PTC customers. The person in this role will diagnose customer issues and drive them to resolution by applying technical expertise, product knowledge, communication, and problem-solving skills. This position will focus on supporting PTC Cloud Services customers in our Federal and Aerospace market.<br><br>This is a great opportunity to join a passionate, fun, and innovative team.<br><br>Responsibilities:<ul><li>Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels</li><li>Manage cases efficiently within our ticketing system</li><li>Facilitate communication between customers and internal teams to resolve issues</li><li>Update managers and management team on ticket status as required</li><li>Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare</li><li>Operating systems include Solaris, Linux, Windows</li></ul>Motivational Fit:<ul><li>Must be able to prioritize and meet deadlines</li><li>This position may require nights and weekends periodically</li><li>Able to work and contribute to a team environment</li><li>Flexible, detail oriented and organized with the ability to multitask and work independently</li><li>Ability to work in a fast-paced environment</li></ul>Preferred background:<ul><li>2+ years working in an IT Help Desk type environment</li><li>Understanding of Cloud technology</li><li>Basic command line Linux Skills</li><li>Basic Oracle skills</li><li>Basic troubleshooting skills</li></ul>Basic Qualifications:<ul><li>Associate’s degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelor’s in a technical field (IT, CS, Programming, etc.)</li><li>Must be a US Citizen</li><li>Must have or be able to obtain a Security Clearance</li></ul><br>#LI-BU</div></div><div><p><b>PTC Company Description</b></p><div>PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.</div></div><div><p><b>Why Join Us and Benefits Summary</b></p><div>When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div></div><div><p><b>Region</b></p><div>The Americas</div></div><div><p><b>Subregion</b></p><div>North America</div></div><div><p><b>PTC Org</b></p><div>CSS - Customer Success</div></div><div><p><b>Job Category</b></p><div>Cloud Services</div></div><div><p><b>Job Type</b></p><div>Regular Full-Time</div></div></div></div><div></div></div> Degree No Preference Full Time 1 or Fewer Years of Experience Oracle, Linux, VMWare, Apache PTC Software San Diego, CA USA Oracle, Linux, VMWare, Apache Cloud Engineer, Associate - Entry Level 2021-05-30

Cloud Engineer, Associate - Entry Level

PTC
San Diego, CA
Full Time
Oracle, Linux, VMWare, Apache
22 days ago

The PTC Cloud team provides integrated, cloud-based services for new and existing PTC customers. The person in this role will diagnose customer issues and drive them to resolution by applying technical expertise, product knowledge, communication, and problem-solving skills. This position will focus on supporting PTC Cloud Services customers in our Federal and Aerospace market.

This is a great opportunity to join a passionate, fun, and innovative team.

Responsibilities:
  • Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
  • Manage cases efficiently within our ticketing system
  • Facilitate communication between customers and internal teams to resolve issues
  • Update managers and management team on ticket status as required
  • Includes working with Cloud tools such as Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, and VMWare
  • Operating systems include Solaris, Linux, Windows
Motivational Fit:
  • Must be able to prioritize and meet deadlines
  • This position may require nights and weekends periodically
  • Able to work and contribute to a team environment
  • Flexible, detail oriented and organized with the ability to multitask and work independently
  • Ability to work in a fast-paced environment
Preferred background:
  • 2+ years working in an IT Help Desk type environment
  • Understanding of Cloud technology
  • Basic command line Linux Skills
  • Basic Oracle skills
  • Basic troubleshooting skills
Basic Qualifications:
  • Associate’s degree in a technical field (IT, CS, Programming, etc.) + 2 years of technical work experience OR Bachelor’s in a technical field (IT, CS, Programming, etc.)
  • Must be a US Citizen
  • Must have or be able to obtain a Security Clearance

#LI-BU

PTC Company Description

PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.

Why Join Us and Benefits Summary

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Region

The Americas

Subregion

North America

PTC Org

CSS - Customer Success

Job Category

Cloud Services

Job Type

Regular Full-Time