Drawing workflow business, technical and functional specifications. Responsible for mapping and improvement of business processes, interviews with end users, confection of management services and procedures scripts for Cloud Computing operation teams

Manual tests execution, project (GVP - Telefonica) data presentation and extraction, business and system requirements analyst and SCRUM analyst. UX Improvements on project's tools.

Building of technical documents, status report, drawing and improving processes (BPMN), maintenance of the Value Chain, I was responsible for three side projects (Making RFP - Request for Proposal, project scope, business and systems requirements, test cases, tracking / project management with MS Project).