Outperformed in the original position of server/bartender and was promoted to Operations Manager within 2 months of hire date.
Conducted employee and customer satisfaction surveys, increasing employee retention and customer satisfaction by 22% and 52%, respectively.
Established and implemented new employee intake procedures and restructured training regimen, Trained other operation managers, service professionals, and chefs in new standards, increasing sales by 12% and reducing employee turnover rate from 48% to 72% from last fiscal year.
Developed new filing and organizational practices, maximizing efficiency and productivity of all staff members.

Created creative cocktails according to guest’s personal preferences and provided engaging experiences to all guests.
Ensured strict adherence to legal sanitary regulations and internal policies to comply with local food and liquor laws.
Designed evaluation methods to assess the progress and competence of incoming and existing restaurant employees to continuously enhance quality of service and product.

Expanded understanding of various alcoholic and non-alcoholic beverages, collaborated with and taught bartenders of best food and beverage pairings.
Supported colleagues and guests through reliability under high-pressure situations, professionalism under time-constraints, and innovative solutions to difficulties or complexities.
Assisted in managerial duties through inventory, ensuring guest satisfaction with considerable knowledge of spirits, wines, and beers, and training members over established standards, procedures, and offerings.

Coached incoming bartenders on active listening, effectively communicating with all staff and bar guests, as well as conflict resolution to handle diverse customer interactions.
Fostered a team-oriented work environment through encouraging bartenders to work cohesively with all staff while maximizing efficiency and guest satisfaction.

Assisted oncologists with daily patient-intake, construction of med-packs for easy distribution, and disposal of hazardous materials.
Familiarity with Material Safety Data Sheets and completion of procedural standards within clinical and laboratory settings.
Established and implemented new organizational and training practices in February 2017, which were adapted by Mays Cancer Center until the completion of M.D. Anderson merge in March 2020.
Developed new filing and organizational practices, maximizing efficiency and productivity of all staff members.