— Worked closely with 9 artists to edit, design and publish 7 Art + Research e-pamphlets applying design best practices using Adobe InDesign.
— Designed/redesigned the Techne_Lab website and logo based on the clients’ and users’ needs.
— Developed website using HTML/CSS.
— Managed and initiated social media for clients on Twitter, Instagram and Facebook.

— Oversaw daily tasks of 10 Student Guards
— Provided excellent customer service to patrons and answered inquiries regarding upcoming museum events
— Outstanding verbal communication, event promotion and understanding of art history.
— Hosted gallery events with achieved professionalism and supported all stewardship efforts of the museum
— Opened/closed the museum, set alarms, and locked doors.

— Performed account maintenance in eligibility and reconciliation with efficiency and attention to detail. Ability to enroll 10 applications per hour, and reconcile 60 accounts per month.
— Researched in-depth to ensure eligibility/billing accuracy
— Handled urgent/escalated issues with excellent conflict resolution capabilities.
— Strong communication and empathy towards colleagues, members, brokers, and TPAs.
— Entered sensitive customer data into software with efficiency.
— Primary representative for 10 companies including Amazon, Starbucks, Mattress Firm, Verizon, and Macy’s etc.
— Awarded for 99% accuracy in Eligibility/reconciliation 1st quarter