Wedding photographer with my wife, Cassi Claire. Also did a lot of back-office tasks around client on-boarding and vendor relationships.

🠊 Developed strong interpersonal communication skills, interacting with large groups of wedding guests that may or may not want to pose for pictures.

🠊 Learned to think and act quickly and decisively - at a wedding, you only get one chance to get the shot!

Maintained over 130 clinical chemistry analyzers in a remote team of two at one of the largest medical labs in North America. Basically a surgeon for robots.

🠊 Resolved challenging and subtle issues using root cause troubleshooting and statistical analysis of system output. I was frequently called in for problems with no concrete errors, only results that were trending in a particular direction rather than remaining stable over time. I had to apply my knowledge of clinical chemistry and the machine's inner workings to diagnose and resolve whatever was causing this to happen.

🠊 Performed complex repairs of mechanical-fluidic systems. Clinical diagnostic equipment is large, precisely machined equipment with thousands of parts. Most repairs involved disassembling those modules to find the one small piece that needed repair or replacement, then reassembling the modules and performing precision calibrations to get the machine back to working order.

🠊 Maintained excellent relationships with a large, fast-paced, and demanding customer. Most lab managers are busy and stressed, and I developed a knack for talking them off the ledge. I had great relationships with all my customers.

Installed and maintained clinical chemistry, immunochemistry, and lab automation systems. Very similar to the Roche position above.

🠊 Exceeded expectations when training on new equipment, gaining proficiency quickly and with minimal field mentoring. This was my first time doing something like this, and I was able to get up to speed and be effective faster than most people expected.

🠊 Met or exceeded performance targets every year, including effective control of inventory and overtime costs. Controlling inventory is super-important in this job, since parts are the main cost after salaries, and unused parts are essentially unused assets just sitting around. I learned how to look and plan ahead to make sure I had what I needed without stockpiling unnecessary amounts of repair parts.

🠊 Developed strong, positive customer relationships at major accounts, enabling
implementation of cost-saving service strategies. I worked in NYC, which is famous in the clinical chemistry business for having the most demanding personalities. However, I was able to work with them and develop great relationships, enabling me to be more effective as I could use that social credit for things like getting access to the machines that needed fixing at times that were more convenient for me.