• Addressed urgent, high-level customer project needs.
• Created training program and internal knowledge base which cut employee onboarding time by 4 weeks.
• Developed standards for communicating customer requests to development team, reducing back-and-forth communications by 33% and improving resolution time.

• Assisted customers in adopting new technologies for their existing business models.
• Guided ongoing development and troubleshooting of iOS app, increasing customer satisfaction by 26%.

• Performed real-time troubleshooting of SQL server data.
• Acted as liaison between Customer Support and UI/UX teams to improve communication and understanding of customers needs, leading to increased satisfaction amongst both teams.