part of a team training and managing 100+ employees in sales and delivery roles
assign employees to duties to best meet the needs of the store
cross training of sales floor associates and managers in cashiering and customer service standards to ensure continuity of company standards
recruit, interview, hire, and train all new personnel
Increased profits through effective training and troubleshooting profit loss areas.
management of the cash office, including all tills, safe, and change ordering
generate repeat business by developing and maintaining a strong team devoted to customer service

responsible for the daily operations of the front line and 20+ employees
training and staffing of all cashiers and customer service associates
cross training of sales floor associates and managers in cashiering and customer service standards to ensure continuity of company standards
resolving customer complaints in a timely and effective manner to the satisfaction of both parties
merchandising of the front of the store including ordering and signage
management of the cash office, including all tills, safe, and change ordering