● Achieving monthly revenue goals by 10%+ through identifying and capturing inbound leads.
● Sustaining a position in the top 10% of the web chat sales team through effective client
engagement and consultative selling.
● Recognized for continuously securing $300K+ in revenue from new/existing accounts.
● Obtaining a continuous monthly average of 80% overall closing costs through upsells.
● Utilizing strategic communication skills to evaluate customer needs through the BANT
qualification methodology.
● Ability to successfully convert over 40% of live web chats into interactive phone
conversations.
● Modified and refined successful and proven sales process through live webchat with
strengthened scripts.

● Supervised a team of 5 to conserve cost innovation, risk reduction, and quality improvements for 20+ vessels.
● Boosted productivity through effective development and maintenance of cost-effective and
progressive shipboard schedules for the Officers under the assigned disciplines, ensuring
contractual terms and conditions are adequately met.
● Documented through Outlook for professional correspondence of 600+ daily emails to ensure
proper and timely communication is always maintained with shipboard management,
shoreside management, and recruiting offices.
● Analyzed MAPS data for accuracy in travel days, leave accrual and MAPS exception reports.
● Refined new employee training material.

● Managed a high volume of outbound communications (phone & email) to cold and warm
prospects, resulting in exceeding quotas by obtaining 50+ confirmed sales (always 100%+
over goal).
● Built strong customer retention that led to over 800K+ product sales from new/existing
accounts.
● Secured a position in the top 5% of the company for most sales in my first year.
● Recognized for maintaining a position as a top sa