Manage & troubleshoot networks, intranet & internet connectivity throughout the organization
Provided administration for network and system infrastructure throughout the business
Configure workstations to include all necessary hardware and software as well as network accounts and passwords
Provide education/orientation of technology & performed individual training and support on request
Troubleshoot and maintained all computer hardware, software and operating systems
Also served as administrative and executive assistant role for management when needed

Managed and assessed technical and networking systems throughout the main facility
Also setup and managed infrastructure for network and hardware systems within the business
Provided support and technical resolutions for all staff, residents, and clients
Installed, tested, and troubleshooted all technologies used by the organization(PC’s, tablets, printers, telephones, television, etc.)
Ran maintenance on all devices (virus/malware scans, computer and networking security checks, hardware and software updates, disk and device checks, etc)

Engaged with clients to provide quality solutions according to their presented needs
Educated clients on variety of technology and software for proficient understanding
Worked with sales team to provide consultation on technology and services to help achieve team goals
Maintained Geek Squad precinct operations - functionality checks on returns, processing shipping and receiving, receive calls and provide callbacks to clients about their tickets
Maintained communication skills and conflict resolution skills to develop connection with client to provide quality results and service