Technical support for end-users and administrators. Our goal as a team was to solve as many problems as possible by telephone to avoid sending engineers, and thereby increasing revenue for our company. Consumables ordering for customers by telephone and email using SAP and ACOT. After a few months in the role, I was given the added responsibility to take care of all Norwegian email enquiries for orders and technical issues through Kanamail. Negotiation skills were used in order to prevent end-users ordering too often, or too many products, asmany were on contracts and often demand more consumables than they need for their machines.

Co-founder of a web and IT company, specializing in creating WordPress websites for small to medium businesses i Norway. I work remotely from Vienna, managing all administrative and operational tasks, product development, as well as delivering our technical products and services to our clients. We started out by only offering website and logo creation, and have since expanded to include products such as hosting and domain registration, automated backup, Google Apps, SEO, social media, and ecommerce.

Founded, managed, marketed (mainly social media), and edited the website DailyMeditate.com. Daily articles on topics on meditation, presented in a magazine style website built with WordPress.

Main responsibilities included customer service (phone and email) and production of travel cards for consumers in the public transportation industry. Transitioned into a role of being the main responsible employee for public school transportation, liaising with hundreds of schools and taking orders for school bus transportation. Was instrumentally involved (at one time technical project lead) in a project for implementing of a new school transportation software solution, and became leader trainer/superuser for this solution both internally and externally.

A sole proprietorship. Sale of information products in digital format, with internet as medium. Focus on education and "how to" products. On the technical side I did most of the tasks myself, including developing websites, coming up with solutions for internet sales, implemented sales funnels, did graphical design work, and creating lead pages. Focused on converting as many website visitors as possible to leads, and leads to satisfied customers and upsales. Also built and maintained severa mailing list using autoresponder technology.

Focus on outgoing phonecalls (Norwegian) (average of 35-60 conversations per day) to build sales pipeline and create new business opportunities. Did so by following up on customer's online activities, calling on marketing and salescampaigns and doing cold calls. Was given 2 weeks of initial Oracle sales training (SPIN/Sandler) was given the opportunity to work closer with select customers towards closing the sale. Had a close relationship with sales colleagues in the Noregian inside and field sales team, General Business Inside Sales team, and Enterprise field sales team. Received incoming calls (Norwegian and Swedish) and was sole responsible for answering Oracle Norway's main contact email address.