Contributed to the very beginning of the development cycle for a travel-focused collaboration app. Worked directly with senior developers to rollout new features, addressed bugs and administered fixes, and experienced first-hand the early life cycle of a startup.

Oversaw entire front desk department operations, as well as 4 sub-departments with a total staff of over 40. Helped create amazing guest experiences through implementing new policies and procedures(boosted loyalty program satisfaction by 150%), supported staff through positive training and motivation(developed review program where employees set their own goals and tracked their progress), and increased the efficiency of the operation(personally chosen to analyze and redevelop accounting procedures for third-party relationship, resulting in saving approx $100k/year).