Provided exceptional assistance on Slack platform, overseeing 20+ weekly inquiries regarding applications, integrations, and application programming interfaces (APIs). Optimized data organization from variety of tools, hundreds of channels, and data records; offering users most effective solutions and available resources. Managed and resolved 50+ user tickets weekly, while conducting testing and recommending substitute applications for Teams as replacement for Google Calendar.
- Enhanced support capacity by providing assistance to multiple departments; resulting in twofold increase in weekly ticket target, from 25 to 45.
- Nurtured and fortified reliable working rapport with global specialists across diverse product domains through effective communication and engagement via chat and calls.

Optimized application efficiency through proactive conversion of Apollo resolvers and mutators. Translated 15 GraphQL resolvers and mutators from Apollo to React Query within 2-month timeframe.
- Attained $2M in sales revenue growth within four months through implementation of objectives and key results framework.
- Streamlined feature release process by reducing turnaround time from over seven days to under three days; utilizing consistent code reviews to optimize development efficiency.

Collaborated with remote team members through GitHub, Slack, and Google Meetings. Improved command line script by implementing advanced logging, notifications, duplicate detection, and adjustable scheduling.
- Increased efficiency and productivity through optimization of web development processes.
- Enhanced deployment process and ensured smoother operations by revamping AWS deployment scripts.
- Expanded client usage by over 20%, leading to significant increase in client satisfaction and business growth.

Delivered effective training and mentorship to web developers in enhancing their skill sets through individual sessions. Facilitated code reviews to enhance coding proficiency and capabilities.
- Attained 89% graduation rate through provision of committed guidance and assistance.