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2019-03-14 <div class="jobsearch-JobComponent-description icl-u-xs-mt--md"><div><p><b>Job Summary</b></p><p>The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers.<br></p><p></p><p><b>Core responsibilities and typical duties include:</b></p><br><p></p><p>1. 1+ years of experience with Helpdesk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction.</p><p>2. Windows and Apple OS end-user desktop build, support, capacity management, and performance tuning.</p><p>3. Must be experienced with setup and basic support of end user desktops including setting up monitors, keyboard, mouse, and cabling to IT standard desk configurations.</p><p>4. Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.</p><p>5. Support company events in the local office and surrounding venues including physical setup, support of audio/visual equipment, manage web conference sessions (Zoom, WebEx, GotoWebinar, A/V Equipment), and general event support activities.</p><p>6. Work after-hours and weekends as needed for urgent escalations, off-peak systems maintenance, projects, etc.<br></p><p></p><p><b>Preferred Skills and Experience Level</b></p><br><div><p></p><div><div><div><p><b>Description</b></p></div><div><p>Minimum Recent Experience Level</p><p>(1-5, Low-High)</p></div></div><br><div><div><p>Microsoft Active Directory</p></div><div><p>2</p></div></div><br><div><div><p>Microsoft Exchange</p></div><div><p>1</p></div></div><br><div><div><p>Desktop Physical Setup and Support</p></div><div><p>2</p></div></div><br><div><div><p>Web conference tools (WebEx, GotoMeeting, etc.)</p></div><div><p>1</p></div></div><br><div><div><p>Webcam, Microphone Connectivity and Troubleshooting</p></div><div><p>1</p></div></div><br><div><div><p>Network Cabling, Connectivity, Troubleshooting Skills</p></div><div><p>2</p></div></div><br><div><div><p>Microsoft Office Applications</p></div><div><p>4</p></div></div><br><div><div><p>Current Microsoft OS</p></div><div><p>3</p></div></div><br><div><div><p>Current Apple OS</p></div><div><p>3</p><br></div></div><br></div></div><p></p><p><b>Physical Requirements</b></p><p>This is a highly active and physical position. You must be able to:</p><ul><li>Be physically present daily at the Lithium office where you are based during regular work hours</li><li>Lift and carry at least 25 pounds of weight</li><li>Use light hand and power tools required for assembly of computers, desks, server room racks, etc.</li><li>Work after hours as needed for projects and participate in on-call rotation for escalation support</li><br></ul><p><b></b></p><p><b>Education and Technical Training</b></p><p>Technical training and/or work experience required</p><p>BS in related field of study or equivalent industry experience preferred</p>Relevant training certifications a plus</div></div> Degree No Preference Full Time 1 or Fewer Years of Experience Khoros Software Austin, TX USA Junior IT Support Specialist 2019-05-13

Junior IT Support Specialist

Khoros
Austin, TX Full Time
10 days ago

Job Summary

The IT team provides internal systems management and end user desktop support for a global employee base of approximately 1000 in a rapidly growing and fast-paced environment. The IT Helpdesk Administrator will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users including a highly technical group of Engineers and Developers.

Core responsibilities and typical duties include:


1. 1+ years of experience with Helpdesk support for end user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements. Work closely with help desk team members to drive productivity and customer satisfaction.

2. Windows and Apple OS end-user desktop build, support, capacity management, and performance tuning.

3. Must be experienced with setup and basic support of end user desktops including setting up monitors, keyboard, mouse, and cabling to IT standard desk configurations.

4. Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.

5. Support company events in the local office and surrounding venues including physical setup, support of audio/visual equipment, manage web conference sessions (Zoom, WebEx, GotoWebinar, A/V Equipment), and general event support activities.

6. Work after-hours and weekends as needed for urgent escalations, off-peak systems maintenance, projects, etc.

Preferred Skills and Experience Level


Description

Minimum Recent Experience Level

(1-5, Low-High)


Microsoft Active Directory

2


Microsoft Exchange

1


Desktop Physical Setup and Support

2


Web conference tools (WebEx, GotoMeeting, etc.)

1


Webcam, Microphone Connectivity and Troubleshooting

1


Network Cabling, Connectivity, Troubleshooting Skills

2


Microsoft Office Applications

4


Current Microsoft OS

3


Current Apple OS

3



Physical Requirements

This is a highly active and physical position. You must be able to:

  • Be physically present daily at the Lithium office where you are based during regular work hours
  • Lift and carry at least 25 pounds of weight
  • Use light hand and power tools required for assembly of computers, desks, server room racks, etc.
  • Work after hours as needed for projects and participate in on-call rotation for escalation support

Education and Technical Training

Technical training and/or work experience required

BS in related field of study or equivalent industry experience preferred

Relevant training certifications a plus